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Refund Policy

Last updated: January 2024
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“Opened or used products cannot be returned due to hygiene and safety reasons.”

30-Day Satisfaction Guarantee

We stand behind the quality of our products. If you're not completely satisfied with your purchase, you may request a refund within 30 days of delivery.

Eligibility

To be eligible for a refund:

  • Products must be unopened and in original packaging
  • Request must be made within 30 days of delivery
  • Proof of purchase is required

Non-Refundable Items

The following items are not eligible for refunds:

  • Opened or used products (for hygiene reasons)
  • Products purchased on sale or with promotional discounts
  • Gift cards

Refund Process

To request a refund:

  1. Email sknrnw.help@outlook.com with your order number
  2. Include reason for refund request
  3. We'll provide return shipping instructions

Once received and inspected, refund will be processed

Refund Timeline

Refunds are typically processed within 5-7 business days after we receive the returned item. The refund will be credited to your original payment method. Please note that your bank may take additional time to post the refund.

Shipping Costs

Original shipping costs are non-refundable. Return shipping is the responsibility of the customer, except in cases of damaged or defective products.

Questions?

If you have any questions about our refund policy, please contact us at sknrnw.help@outlook.com